price: 1800.00 MAD
Diploma in Customer Service Training
an introduction:
The quality of customer support provided is what determines the performance of the brand. Research has shown that customers are almost always willing to pay more and wait longer for their needs to be satisfied, if organizations spanning all sectors are constantly looking for excellence in customer service to represent their business. Discover in this course what makes high-quality customer service the most important factor in business today! This most advanced program to date, in Customer Service provides fascinating insights into the art of customer service excellence Learn how to identify and anticipate customer requirements in a row Create a framework for business-wide customer excellence Use high quality customer service to improve your brand image Explore to develop to improve customer service How to turn every negative experience into a positive and master the art of dealing with difficult customers. The course content covers the development and implementation of a customer service framework, how to effectively monitor the performance of a customer excellence strategy and the role that leadership plays in creating a customer-centric work culture.
Configuration goals:
At the end of the training, participants will be able to:
• Understand the importance of customer service in a competitive environment
• Maintaining the vital role that internal customer satisfaction plays in the success of any organization, practicing effective techniques, managing customer expectations and satisfying customers, and providing better and faster service to increase customer satisfaction.
• Identifying signs of customer dissatisfaction and responding effectively to customer problems and finding practical solutions to them
Target groups:
Customer service representatives, technical staff, support staff, field customer service representatives, account holders, credit specialists, as well as managers who want to receive customer service training to enhance their skills and train their staff.
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